New Beginnings

What Two Weeks in Medford Taught Me About Leadership, Loss, and Love

A montage of photos featuring Ryan with successor service dog, Lovey

I just got back from two of the most intense weeks I’ve had in years—at the Northeast Region training facility for Canine Companions® in Medford, NY. That’s where I met Lovey. She's my new service dog. Pico's successor. And already, I can tell she’s going to change my life.

Here’s the thing: matching with a service dog isn’t just about pairing human and canine—it’s about rewriting the rules of trust, communication, and interdependence. The organization spends 6–9 months training the dogs, and then two weeks training us, the handlers. It's a crash course in humility, patience, and partnership. They joke about it, but it's true: we’re the ones in boot camp.

Every day was 9-to-5 class time, followed by evening bonding sessions, homework, lecture notes, a written final, and a real-world practicum. It was camp, sure—but with a side of exhaustion. I told people it wasn’t a vacation. I meant it. And I wouldn’t trade it for anything.

On day one, we worked with multiple dogs in what’s called “rotation.” By Tuesday morning—yes, just day two—the trainers had watched enough to say, “We think we’ve found your match.” That was Lovey.

She’s smart, quirky, and has already challenged me in ways that make me want to be a better human. She knows about 50 commands—from turning off lights to opening drawers to providing deep pressure support during moments of anxiety. But what struck me most wasn’t just her training—it was how quickly she read me. Understood me. Maybe even before I understood myself.

I’ve done this before. Pico and I met back in 2014. But everything’s changed. The training has evolved. I’ve evolved. And now, so much of what I learned with Pico is shaping how I show up for Lovey. She’s not filling his shoes—she’s blazing her own trail. And I’m walking beside her.

We ended our training with a Zoom call with Lovey’s puppy raiser. It felt sacred—this moment of connection between the people who start these dogs on their journey and those of us lucky enough to walk with them through the next chapter.

I wish more people understood the transformative power of these dogs—not just in what they do, but in what they mean. This isn’t just about a leash and a command—it’s about access, autonomy, and dignity. About redefining independence on our own terms.

So here we are. Back home. Training camp is over, and Lovey and I are already in sync in small but meaningful ways. I slept in my own bed last night for the first time in two weeks—and it was glorious. Tomorrow, we go back to work. But now I’ve got Lovey. And the journey ahead is full of purpose.

To my fellow handlers, puppy raisers, trainers, and supporters—thank you. To those unfamiliar with this world, I invite you in.

Pico's Farewell Tour: From Counter-Surfing to Corporate Change

Ryan and Pico pose for the camera. Pico’s paws rest on Ryan’s lap.

Dear Pico:

As we kick off 2024 and you officially hang up your service dog vest and trade it in for a well-deserved life of leisure, sprawled out on your deluxe Big Barker dog bed (a far cry from our early training days), I can't help but reminisce about our adventures - filled with advocacy, more than a few antics, and remarkable achievements.

Let's rewind to our first public outing, shall we? Ah, Potbelly Sandwich Works. The scene of the 'Great Sandwich Heist'. You, the dapper dog, thought it'd be hilarious to leap at the counter as if it had whispered sweet nothings to you. Me? I'm trying to play it cool, thinking, "Is this a test? Did Canine Companions® teach him this?" You were testing my handling skills, and I was trying not to crack up.

Then came our crusade for change. Your charm and intelligence were pivotal in spearheading policy changes with giants like Uber, Lyft, and the Washington Metropolitan Area Transit Authority (WMATA). You weren’t just a cute face; you were a force to be reckoned with and always camera ready for maximum impact. Your presence alone was enough to turn boardroom discussions into action plans for more inclusive and accessible spaces.

And let's not forget our victories with Starbucks and Petco. Your tail-wagging enthusiasm and our relentless advocacy turned everyday into an adventure. We made those spaces not just accessible, but welcoming for people like us and the 42 million disabled people nationwide.

Through it all, you've been my biggest support against chronic pain and my secret weapon in advocating for a world that sees wheels and paws not as limitations, but as badges of honor. You've wagged, I've wheeled, and together, we've been unstoppable.

As you embark on this new chapter of couch surfing and treat tasting, remember, retirement doesn't mean you're out of the game. It just means you're playing in a new, comfier league. And as for me, I'll keep the advocacy torch burning, inspired by your legacy – a legacy that includes an impressive record of sandwiches stolen and right from under my nose.

Here's to you, Pico. For the laughter, the achievements, and the unwavering companionship. You're more than a service dog; you're a trailblazer, a friend, and the best pup I could have asked for. Enjoy every moment of your retirement – you've earned it, buddy.

Pico, in your retirement, remember to live by your own advice: if you can't eat it or play with it, just take a nap on it.

With love, laughter, and gratitude
-Ryan