Lyft Agrees On Settlement After Service Dog Ride Denials

Disability advocate Ryan Honick reacts to a new Lyft settlement after a blind college student, Tori Andres, was repeatedly denied rides because of her service dog.

Yesterday I joined CBS News to talk about a new Lyft settlement after Tori Andres was repeatedly denied rides because of her service dog, Alfred.

If I ever get the chance to meet her, the first thing I’d say is thank you.

Speaking up about discrimination takes courage, and it helps highlight a pattern that service dog teams have been documenting for years.

Service dogs like Alfred and Canine Companions® Lovey are our medical equipment with a heartbeat and our access partners in a world still too often built without us in mind.

Accountability like this is how change starts.

Thank you to Jennifer Williams and the entire CBS team for amplifying disabled voices and helping move the conversation toward real access and equity.